Eau Claire, Wisconsin (May 9, 2022) – Xcel Energy is seeking to hire permanent off-site home-based agents in Ashland to staff its virtual Customer Contact Center.

Currently the company has positions available in its residential customer service and credit contact centers. These employees handle incoming calls and work with customers on billing questions, negotiate payments arrangements, service requests, outages, and promote products and services from across the eight states served by Xcel Energy.

“We are excited about this opportunity to add these employees in the Ironwood area for the first time,” said Mark Stoering, president, Xcel Energy-Wisconsin and Michigan. “We are committed to the success of our communities and eager to fill these positions with employees who will continue to provide the exceptional service our customers expect from Xcel Energy.”

The positions available are full-time and employees selected receive all the benefits of working for Xcel Energy including medical and dental, competitive pay, 401(k), paid time off and on-going training and professional development. Employees are provided high quality computer technology and all receive an extensive eight-week virtual training session. Potential employees must have adequate internet access at their home which the company can determine based on their internet service provider.

Xcel Energy operates a Customer Contact Center in Eau Claire, Wisconsin, and began hiring remote agents in 2021. Additional positions are open for applicants in Eau Claire, La Crosse, Rice Lake and Ironwood, Michigan.

The areas are chosen for their available, skilled and diverse workforce, accessible high-speed internet and proximity to an Xcel Energy Service Center.

Those interested in applying will find details here: Customer Care (xcelenergy.com)

 

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About Xcel Energy

Xcel Energy (NASDAQ: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. With its Wisconsin/Michigan headquarters based in Eau Claire, Wis., the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on Twitter and Facebook.