DENVER (December 15, 2021) – Xcel Energy crews are working as quickly as possible to safely restore power to customers experiencing an outage during the severe wind event that is moving through Colorado today. As of 2 p.m., more than 50,000 customers in the Denver metro area are impacted by the storm.

Crews have been working through the morning to restore the outages. Typically, larger outages are restored first before crews move to smaller and individual outages. Xcel Energy has increased staffing levels and put operational plans in place to make sure key employees, including line workers, are available and able to respond to outages that may occur due to severe weather.

During storm restoration, customers should anticipate that crews will not clean up tree debris, instead focusing on restoring power. Only during routine maintenance will crews chip and haul away branches.

Report your outage.

Customers can help Xcel Energy get a jump on power restoration by reporting outages. Customers have several ways to report their outage.

  • Xcel Energy mobile app available on iOS and Android
  • Online at xcelenergy.com/out
  • Text ‘OUT’ to 98936 to report an outage, or text STAT to the same number to check the status of a power outage.
  • Call 1-800-895-1999 and follow the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time.

 

Stay informed

If outages occur, it’s important for customers to have access to the most recent updates about their power restoration. Customers can stay informed by visiting the Xcel Energy website or by downloading the mobile app available on iOS and Android. Additionally, the website hosts an outage map that displays information on the number of customers out and anticipated time for restoration. Customers can also stay informed by following Xcel Energy on Facebook and Twitter.

# # #

 

About Xcel Energy

Xcel Energy (NYSE: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit www.xcelenergy.com or follow us on Twitter or Facebook.