DENVER (December 15, 2021) – Xcel Energy crews will work through the night to continue restoring power to customers impacted by the extreme wind event that hit Colorado today. Heading into the evening, roughly 31,000 customers remain without power.

The company put plans into place well ahead of the storm. Staffing levels were increased and included 450 crews and contractors working through the day on power outages. The winds knocked down power poles, sent tree limbs into lines and caused other damage. During storm restoration, customers should anticipate that crews will not clean up tree debris, instead focusing on restoring power. Only during routine maintenance will crews chip and haul away branches.

 

Crews are also reminding customers to stay safe and stay away from downed power lines. If customers come across a downed line, they should assume its energized and dangerous. Never touch or move a downed line and instead leave the area and report it immediately by calling 1-800-895-1999.

Customers who are experiencing an outage, and have not yet reported it, are encouraged to contact Xcel Energy. It is not uncommon to see outage numbers increase as customers return home and discover an outage.

Report your outage.

Customers can help Xcel Energy get a jump on power restoration by reporting outages. Customers have several ways to report their outage.

  • Xcel Energy mobile app
  • Online at xcelenergy.com/out
  • Text ‘OUT’ to 98936 to report an outage, or text STAT to the same number to check the status of a power outage.
  • Call 1-800-895-1999 and follow the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time.

 

Stay informed

If outages occur, it’s important for customers to have access to the most recent updates about their power restoration. Customers can stay informed by visiting the Xcel Energy website or by checking their Xcel Energy mobile app. Additionally, the website hosts an outage map that displays information on the number of customers out and anticipated time for restoration. Customers can also stay informed by following Xcel Energy on Facebook and Twitter.

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About Xcel Energy

Xcel Energy (NYSE: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit www.xcelenergy.com or follow us on Twitter or Facebook.