MINNEAPOLIS (August 27, 2024) — Xcel Energy crews are making significant progress restoring power for customers after multiple rounds of severe thunderstorms brought heavy rain, hail and winds of 60-plus miles an hour to the Twin Cities Metro and western Wisconsin.
About 1,700 workers, including Xcel Energy team members and contractors, are working to get the lights back on for approximately 65,000 customers who remain without power. Most of the remaining outages are in the Twin Cities, with a smaller number in western Wisconsin. Xcel Energy anticipates restoring most customers’ power by Thursday evening.
In total, more than 250,000 customers were affected by two rounds of severe storms that downed trees and power lines as they moved through the area on Monday evening and early Tuesday morning. At the peak, about 150,000 customers were without power Tuesday morning.
Crews are focusing on repairs that will restore power for the largest number of customers first. After that, crews will move to the neighborhood level, before handling individual customer outages.
Customers can check their outage status by visiting Xcel Energy’s outage map, which displays the anticipated time for restoration when available, texting STAT to 98936, or using the company’s website. Customers can sign up for outage notifications using the My Account feature on Xcel Energy’s website. As crews continue their work, Xcel Energy will adjust estimated restoration times as needed.
Stay safe and informed during outages
Customers who remain without power should check for damage to their mast, which is the electric service connection to their home. If the mast is damaged, a licensed electrician must make repairs and it must be inspected before service can be restored. For additional details, visit Xcel Energy’s Outage Checklist.
Always assume an electric line, even one that is on or near the ground, is energized and therefore dangerous. Never, under any circumstance, touch or move a downed power line. If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.
To maintain refrigerator and freezer temperatures, keep doors closed as much as possible. A full freezer will stay at freezing temperatures for approximately two days and a half-full freezer approximately one day. Visit the USDA website for more information. To keep mobile devices charged, customers can consider using laptops or car chargers. Coffee shops and community centers are also good places to charge devices.
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About Xcel Energy
Xcel Energy (NASDAQ: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on X and Facebook.
