MINNEAPOLIS (Nov. 19, 2025) — Xcel Energy has begun operations at its new service center in Chanhassen, Minnesota, to continue serving customers in the west metro area with safe, reliable energy. The facility enables the company to expand its workforce and efficiency to rapidly respond to electric and gas outages.
The Chanhassen Service Center offers expanded materials storage and replaces the Waconia and Shorewood service centers in the region, which served the area for decades. Nearly triple the size of the two service centers combined, the property includes the main service center, vehicle storage and fleet service buildings where more than 60 employees and nearly 70 vehicles and equipment trailers are stationed to serve customers across the west metro area. Additionally, the service center was built with sustainable construction methods, enabling the facility to capture rainwater which minimizes water use to clean vehicles and equipment.
“Ensuring our customers have reliable, safe energy is at the heart of everything we do,” said John Marshall, regional vice president, Customer & Community at Xcel Energy. “This new service center strengthens our ability to serve our west metro communities, providing our employees with upgraded resources to make energy work better for our customers.”
The service center makes it possible for the company to respond quickly to any issues that might arise on the power grid in the area, including power outages from storms, and to also perform the essential maintenance that keeps service safe and reliable.
Employees moved into the new space at the end of October. The Waconia and Shorewood service center properties will be sold.
Xcel Energy service centers are not designed to assist walk-in customers and are not open to the public. Customers are encouraged to reach out to customer care at 800-895-4999 for electric or gas service requests or questions about their bills.
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About Xcel Energy
Xcel Energy (NASDAQ: XEL) is a leading energy provider, dedicated to serving millions of customers with excellence. We make energy work better for customers, helping them thrive every day. That means always raising the bar — delivering better service and providing more reliable, resilient and sustainable energy.
We are committed to leading the clean energy transition, meeting our customers’ need for more, cleaner power, while keeping bills as low as possible. Because the people we serve depend on us to power their lives.
Headquartered in Minneapolis, we work every day to generate and distribute electricity and gas to customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico, and Texas. For more information, visit xcelenergy.com or follow us on X, and Facebook.