DENVER (Jan. 3, 2022) – Crews continue to make repairs to the natural gas system in the Superior and Louisville area, including portions of Boulder and Broomfield, and natural gas has been reintroduced to the majority of the system. Relights of pilot lights for customers’ appliances at their homes and businesses are underway today in all of the project regions where evacuation orders have been lifted. Because customers need to be home in order for a relight to be done, relights in the remaining areas will begin once evacuation orders are lifted.

Because relights must be done at each individual property, the process will likely continue over the next two days. With nearly 550 crew members working in the area, we expect most customers who are able to receive service will have service restored by the end of the day Tuesday for all areas not under evacuation orders. As of this morning, natural gas service has been restored to about 5,000 customers.

Updates on restoration work in each region

As crews work to restore service to the approximately 13,000 customers whose service was turned off due to the fires, the restoration work has been divided into nine regions, with work progressing in each region. A map of the regions is available here.

Customers do not need to call Xcel Energy to schedule relights of pilot lights on their appliances. With repairs complete, crews are going from door to door to relight pilot lights, after confirming that the customer’s natural gas meter is working properly. Someone 18 years old or older will need to be home for crews to do the relights. If customers are not at home, we will leave a door tag letting them know how to have their relight completed. Crews will knock on doors to do relights between 7 a.m. and 10 p.m.

As work progresses, customers can find updates on xcelenergy.com or on the company’s Facebook page. Updates for each region as of Monday morning are:

  • Region 1 – Natural gas has been restored to the system and crews are going door to door to re-light pilot lights in customers’ appliances, for portions of the region not under an evacuation order. Customers who are not home to have relights completed will receive a door tag with information on how to get their relight completed.
  • Region 2 – Natural gas has been restored to the system and crews are going door to door to re-light pilot lights in customers’ appliances, for portions of the region not under an evacuation order. Customers who are not home to have relights completed will receive a door tag with information on how to get their relight completed.
  • Region 3 – Natural gas has been restored to the system and crews are going door to door to re-light pilot lights in customers’ appliances, for portions of the region not under an evacuation order. Customers who are not home to have relights completed will receive a door tag with information on how to get their relight completed.
  • Region 4 – Natural gas has been restored to the system and crews are going door to door to re-light pilot lights in customers’ appliances, for portions of the region not under an evacuation order. Customers who are not home to have relights completed will receive a door tag with information on how to get their relight completed.
  • Region 5 – Natural gas has been restored to the system and crews are going door to door to re-light pilot lights in customers’ appliances. As an update to information shared earlier yesterday, although crews have already visited most properties for relights, crews have not yet been to all customers’ properties. Customers who are not home to have relights completed will receive a door tag with information on how to get their relight completed.
  • Region 6 – Service is restored and customers’ pilot lights have been re-lit.
  • Region 7 – Natural gas has been restored to the system and crews are going door to door to re-light pilot lights in customers’ appliances. As an update to information shared earlier yesterday, although crews have already visited most properties for relights, crews have not yet been to all customers’ properties. Customers who are not home to have relights completed will receive a door tag with information on how to get their relight completed.
  • Region 8 – Service is restored and customers’ pilot lights have been re-lit.
  • Region 9 – Repairs are complete. The area is under an evacuation order, so once that order is lifted, crews will begin going door to door to relight pilot lights on customers’ appliances.

Public safety officials requested that natural gas service be turned off Thursday, Dec. 30 to minimize safety concerns related to the wildfires, as part of evacuation orders. Residents should also note that a number of roads are still closed in the area. Please view the Boulder Emergency Operations Center map for the latest on evacuation orders and road closures.

Electric heaters available to customers

To help customers heat their homes while their natural gas service is out, the company has provided 20,000 electric heaters to customers in the past few days. Heaters will be available for pickup today from 8 a.m. to 7 p.m. at two locations: the Red Cross shelter at the YMCA in Lafayette at 2800 Dagny Way or the Superior Community Center at 1500 Coalton Rd.

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About Xcel Energy

Xcel Energy (NASDAQ: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on Twitter and Facebook.