DENVER (Jan. 1, 2022) – With repairs progressing on the natural gas system in Superior and Louisville, Xcel Energy has restored natural gas service in some areas and begun relighting pilot lights for customers’ appliances. Crews continue to do an extensive assessment to determine the extent of damage to Xcel Energy’s natural gas infrastructure. Work will continue over the coming days, and crews will work around the clock to restore all customers who can accept service as soon as possible. With the information currently available, we expect that most customers will be restored by end of day Tuesday.

As of early this afternoon, about 700 of the 13,000 customers in Superior and Louisville who were without natural gas service have been restored, with more expected today. As repairs are completed on additional sections of the system, service will be restored for many customers in additional areas between today and Tuesday.

Repairs and restoration happening across nine “regions”

The repair and restoration work has been divided into nine regions, with work progressing in each region. A map of the regions is available here. Because damage to the system varies by region, some areas will be restored earlier than others over the next few days.

Customers do not need to call Xcel Energy to schedule relights of pilot lights. As part of our restoration process, crews go from door to door once service is restored in a region to relight pilot lights, after confirming that the customer’s natural gas meter is working properly. Someone 18 years old or older will need to be home for crews to do the relights. If customers are not at home, we will leave a door tag asking them to call for a relight. 

As work progresses in the regions, customers can find updates on xcelenergy.com or on the company’s Facebook page. Updates for each region as of Saturday afternoon are:

  • Region 1 – Damage assessments and work are in progress; an update will be shared on Sunday
  • Region 2 – Damage assessments and work are in progress; an update will be shared on Sunday
  • Region 3 – Damage assessments and work are in progress; an update will be shared on Sunday
  • Region 4 – Damage assessments and work are in progress; an update will be shared on Sunday
  • Region 5 – Service is expected to be restored today and crews will begin going door to door to relight pilot lights. Crew are expected to visit all properties for relights by the end of today. Customers must be home for a relight to be completed.
  • Region 6 – Service is restored and customers’ pilot lights have been re-lit
  • Region 7 – Service is restored and relights are in progress. Crew are expected to visit all properties for relights by the end of today. Customers must be home for a relight to be completed.
  • Region 8 – Service is restored and customers’ pilot lights have been re-lit
  • Region 9 – Damage assessments and work are in progress; an update will be shared on Sunday

The company is also providing electric heaters to customers who are without natural gas service. To pick up an electric heater, please stop by the Red Cross shelter at YMCA in Lafayette at 2800 Dagny Way or at the Boulder YWCA at 2222 14th St. between 8 a.m. and 8 p.m. Saturday or Sunday.

Public safety officials requested that natural gas service be turned off Thursday to minimize safety concerns related to the wildfires, as part of evacuation orders. About 460 employees, contractors and partners are on site today to continue repairing the system in order to restore service.

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About Xcel Energy

Xcel Energy (NASDAQ: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on Twitter and Facebook.